iWild Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use iWild Casino. Please read them carefully before registering an account, depositing funds or playing any game. By using the Site, you confirm that you understand and accept these terms, together with any additional rules or information displayed for particular products, games, promotions or services.

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1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the iWild Casino website, related pages, online games, account features and other services made available through the Site. In these terms, iWild Casino, we, us or our refers to the relevant service and its operator, while you or your refers to the person accessing or using the Site.

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1. General terms and acceptance 2. Eligibility and player accounts 3. Games, deposits, withdrawals and promotions 4. Fair use, prohibited conduct and privacy 5. Responsible gambling, suspension and legal information

By visiting the Site, creating an account, making a deposit, entering a promotion or playing a game, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must stop using the Site. Additional terms may apply to particular games, payment methods, competitions, bonuses or promotional offers. Where additional terms are provided, they form part of these Terms & Conditions.

You are responsible for reading the information made available to you before using a service. If there is an inconsistency between these general terms and specific terms shown for a game or promotion, the specific terms will generally apply to that game or promotion to the extent of the inconsistency.

Changes to these terms

We may update, replace or amend these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to the Site, payment arrangements, game features, security procedures or business practices. The latest version will be made available on the Site and will apply from the date stated, or from the date of publication where no date is stated.

You should review these terms regularly. Continuing to use the Site after an updated version is published indicates that you accept the revised terms. If you do not accept an amendment, your available option is to stop using the Site and follow any applicable account closure or withdrawal process.

2. Eligibility and player accounts

You may use the Site only if you are legally permitted to participate in online gambling in the place where you are located. For players in Australia, you must be at least 18 years old. You must also comply with all applicable Australian laws and any other laws that apply to you. We do not invite or authorise anyone to use the Site where online gambling is prohibited.

You may be required to register an account before accessing certain features. Registration information must be accurate, complete and current. You must not register using another person’s identity, provide misleading information, create an account for someone else or hold more than one account where multiple accounts are not permitted.

You are responsible for checking that your use of the Site is lawful in your location.
You must keep your account details up to date and correct any information that becomes inaccurate.
You must keep your username, password and other security credentials confidential.
You must not allow another person to access or use your account.
You must notify us through the available Site process if you believe your account has been accessed without permission.
You must not sell, transfer, assign or otherwise make your account available to another person.

We may ask you to complete identity, age, location, payment or source-of-funds checks. These checks help meet legal, regulatory, security and responsible gambling requirements. You must provide requested information and documents that are genuine, readable and relevant. Until verification is completed, some account functions may be limited, suspended or unavailable.

We may refuse an application, suspend an account, restrict access or close an account where information cannot be verified, where we identify a security concern, where an account appears to breach these terms, or where action is needed to comply with an applicable obligation. Any decision will be handled in accordance with relevant requirements and the information available to us.

Account security

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access through the available support process. Use a strong, private password and do not reuse your gambling account credentials on other services. We may ask you to complete additional security steps before allowing changes to account details, payment information or withdrawal instructions.

3. Games, deposits, withdrawals and promotions

Game participation

Games must be used for personal entertainment and not for commercial, professional or unlawful purposes. You should check the rules, paytable, entry conditions and any other information shown before confirming a wager. A game result is determined by the applicable game system and recorded information. Subject to applicable law, the relevant electronic records will be used to establish the details of a transaction or game round.

You are responsible for confirming your stake, selected options and any other details before submitting a play. Once a game action has been accepted by the Site, it may not be cancelled or changed unless the applicable game rules or law provide otherwise. If a game is interrupted because of a technical problem, we may investigate the event and take the action required by the relevant rules.

Deposits and account balances

Deposits must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person unless the relevant process expressly allows it and the required permission or verification has been completed. We may delay, reject or reverse a transaction where there is a payment, fraud, security, compliance or technical concern.

Any minimum or maximum transaction amounts, available payment methods, fees, currency settings and processing information will be shown through the Site or during the relevant transaction. You are responsible for checking these details before confirming a payment. Your bank, card provider, payment service or other financial institution may apply separate charges or conversion rates.

Withdrawals and verification

Withdrawal requests may be subject to account verification, payment checks, anti-fraud controls, applicable play requirements and any terms shown when a deposit, promotion or other offer is used. We may request further information before processing a withdrawal. A withdrawal cannot be completed if the nominated payment method is not available, is not permitted, or cannot be verified.

You should use the withdrawal instructions displayed in your account. Processing times can vary depending on verification, the selected method, technical matters and third-party payment providers. We do not control the processing time applied by your bank or payment provider. You remain responsible for checking that funds received are credited correctly.

Promotions and errors

Promotions, bonuses, free plays, tournaments and other offers are subject to their own promotional terms. These terms may set out eligibility, entry requirements, expiry, wagering conditions, game restrictions, withdrawal conditions and other limitations. You should read the full offer terms before participating. If a promotional offer is not available to you, you must not attempt to claim or use it.

We may correct an obvious error, including an incorrect price, balance, game display, promotional value or account credit. Where appropriate, we may cancel an affected transaction or adjust the account to reflect the position that would have applied without the error. We may also take action where a benefit has been obtained through misuse, technical exploitation or a breach of these terms.

4. Fair use, prohibited conduct and privacy

Prohibited conduct

You must use the Site honestly and lawfully. You must not interfere with its operation, attempt to bypass security, manipulate a game, exploit a software fault or use automated tools without permission. You must not upload harmful code, scrape Site content, reverse engineer the platform, impersonate another person or use the Site to facilitate fraud, money laundering or any other unlawful activity.

Using another person’s account, payment method or identity without authorisation.
Creating or controlling accounts for the purpose of obtaining an unfair advantage.
Attempting to hide the origin or ownership of deposited or withdrawn funds.
Colluding with other players or using coordinated activity to affect a game or promotion.
Abusing a technical fault, pricing error, bonus feature or payment process.
Providing documents or information that are false, altered, misleading or obtained unlawfully.
Using offensive, threatening, discriminatory or abusive material through any Site feature.

If we reasonably believe that prohibited conduct has occurred, we may investigate and take proportionate action. This may include cancelling affected activity, restricting an account, withholding access to a promotion, reversing an incorrect credit or closing an account, subject to applicable law. We may share information with payment providers, professional advisers, authorities or other relevant parties where permitted or required.

Privacy and communications

Personal information is handled in accordance with the applicable privacy information published on the Site. This may include information needed to create and manage an account, process payments, verify identity, prevent fraud, provide customer support, improve services and meet legal or regulatory obligations. You should read the Privacy Policy for more information about collection, use, storage and disclosure.

By registering or using the Site, you agree that we may send service-related messages, including account notices, security alerts, transaction updates and changes to terms. Where required, marketing communications will be managed in accordance with applicable law and the preferences or choices made available to you.

Intellectual property

The Site, including its text, graphics, branding, software, layout and other content, may be protected by intellectual property rights. You may access the Site for personal use only. You must not copy, reproduce, publish, modify, distribute or commercially exploit Site content without appropriate permission, except where a right cannot lawfully be excluded.

5. Responsible gambling, suspension and legal information

Responsible gambling

Gambling should be treated as entertainment and not as a way to make money, repay debts or solve financial difficulties. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your time and spending, and do not chase losses. Avoid gambling when you are distressed, under the influence of alcohol or drugs, or unable to make clear decisions.

Take regular breaks and do not increase your stakes to recover previous losses.
Use any available deposit, spend, loss, session or access controls that suit your circumstances.
Keep gambling separate from essential household expenses and financial commitments.
Do not ask another person to gamble on your behalf or share your account.
Seek help from an appropriate gambling support service if gambling is affecting your finances, relationships, work or wellbeing.
Use the available account closure, self-exclusion or cooling-off options if you need time away from gambling.

We may apply responsible gambling safeguards, including account restrictions, activity checks, interaction with players, suspension or closure. These measures may be applied where we identify signs of harm or where you request assistance. Account restrictions may affect access to games, deposits, promotions or withdrawals in accordance with the relevant process and law.

Suspension and account closure

You may stop using the Site or request account closure through the available account process. Before closing an account, you should check for pending transactions and comply with any verification steps. We may suspend or close an account where required for legal, regulatory, security, responsible gambling or operational reasons, or where you breach these terms.

Closing an account does not remove obligations that arose before closure. Terms relating to payments, prohibited conduct, privacy, intellectual property, liability, disputes and any other provisions intended to continue will remain effective after access ends. Any remaining balance will be handled under the applicable process, subject to verification, lawful deductions, unresolved disputes and relevant legal requirements.

Site availability and liability

We aim to keep the Site secure and available, but uninterrupted access cannot be guaranteed. The Site may be unavailable because of maintenance, upgrades, telecommunications issues, third-party failures, security events or circumstances outside our reasonable control. We are not responsible for losses caused by your equipment, internet connection, payment provider, unauthorised access resulting from your failure to protect credentials, or matters we cannot reasonably control.

To the extent permitted by law, information on the Site is provided for general use and may change without notice. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where a limitation is permitted, our liability will be limited to the extent allowed by law.

Governing law and questions

These Terms & Conditions are intended to operate consistently with applicable Australian laws and any mandatory requirements that apply to the service and your location. Disputes should first be raised through the support or complaints process made available on the Site. You should provide enough information for the matter to be reviewed, including relevant account or transaction details, while avoiding the unnecessary inclusion of sensitive information.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply. These Terms & Conditions, together with any applicable additional terms and policies displayed on the Site, form the agreement between you and the relevant operator regarding your use of iWild Casino.