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Privacy Policy
This Privacy Policy explains how iWild Casino may collect, use, store and protect information connected with your account and use of the website. It also explains how you can ask to access, correct or delete your information, or withdraw your consent to marketing communications.
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About this Privacy Policy
iWild Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected when you visit the website, create or use an account, contact support, make a deposit or withdrawal, participate in casino activities, or otherwise interact with the services. It should be read together with the website’s other applicable terms, notices and responsible gambling information.
Quick links
Personal information means information that identifies you, or that can reasonably be connected with you. The information handled by an online casino can vary depending on the services you use, the checks required for your account and the choices you make. You may be asked to provide information that is necessary to open and operate an account. If you do not provide information that is needed for an important account function, some services may not be available.
This policy is intended to give a clear general explanation of privacy practices. The exact information collected may depend on your interactions with the website, your device, your payment method and any verification or security requirements that apply at the relevant time. iWild Casino may update this policy when its services, privacy practices or legal obligations change. The current version published on the website will apply from the date it is made available.
Information that may be collected and why
An online casino typically handles several categories of information. The information is collected and used for legitimate operational, security, customer service and compliance purposes. Depending on the circumstances, this may include the following:
- Account details, such as your name, date of birth, contact details, username, account preferences and information needed to manage your account.
- Identity and verification documents, together with information extracted from those documents, where identity, age, eligibility or account ownership needs to be checked.
- Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and records of activity connected with your account.
- Gaming and account activity, such as selections, stakes, outcomes, bonuses or offers viewed, responsible gambling settings, support requests and communications with the website.
- Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language, time zone, pages visited and general information about how you use the website.
- Cookie and similar technology information, including identifiers used to remember preferences, maintain sessions, measure performance and understand how website features are used.
- Information you provide voluntarily, such as the contents of messages, feedback, survey responses or other communications sent to iWild Casino.
How information is used
Information may be used to create, maintain and administer your account; process deposits, withdrawals and other transactions; provide casino and website features; respond to questions; and deliver customer support. It may also be used to confirm that account information is accurate, communicate important service messages and maintain records of your interactions with the website.
Verification information may be used to confirm identity, age and account ownership, and to support anti-fraud, anti-money-laundering, security and responsible gambling checks. Device, connection and activity information may help detect unusual behaviour, unauthorised access, technical problems, collusion, abuse of the website or other activity that could affect players or the operation of the service.
Information may also be used to meet legal and regulatory obligations, respond to lawful requests, protect the rights and safety of players and the website, investigate disputes, enforce applicable terms, improve the website and understand general usage trends. Where permitted, information may be used to send marketing or promotional communications that may be relevant to your preferences. You can withdraw consent to marketing as described below.
Cookies, service providers and security
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website recognise your browser, keep you signed in during a session, remember settings, support security, measure performance and understand how pages and features are used. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or marketing.
You can manage or restrict cookies through the settings in your browser. Browser controls may allow you to delete existing cookies, block some or all cookies, or receive a notification before a cookie is stored. If you block necessary cookies, some account or website functions may not work correctly. Information about cookies can also be available through your browser’s help materials.
Sharing information
Information may be shared with service providers that help operate the website and provide services on its behalf. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, communications, analytics, customer support and security. They should receive only information relevant to the service they provide and are expected to handle it appropriately.
Information may also be shared where reasonably necessary to comply with legal obligations, respond to a valid request, protect players or the public, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the rights and property of iWild Casino. Information may be disclosed in connection with a business change, such as a restructuring or transfer of services, subject to appropriate privacy protections.
Security and international handling
Reasonable technical, organisational and administrative measures may be used to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider confidentiality requirements. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep account credentials confidential and contact support if you suspect unauthorised activity.
Some service providers may store or process information in a country other than Australia. Where information is handled by another provider or in another location, appropriate steps may be taken to support secure handling and protect the information in line with applicable requirements.
Your privacy choices, retention and requests
Your data rights
Subject to applicable requirements and reasonable verification, you may ask about the personal information held about you and how it is used. You may also request access to your information, correction of information that is inaccurate or incomplete, or deletion of your information where there is no continuing reason for it to be retained. You may ask for a copy of information in an appropriate format where this is reasonably available.
You may withdraw your consent to marketing communications at any time. The easiest way to do this is to use an unsubscribe option included in a marketing message, adjust available communication preferences in your account, or send a request to support@iwildcasino.best. Withdrawing marketing consent does not necessarily stop service, security, transaction or other important account communications.
To exercise your rights, ask a privacy question, request access, correction or deletion, or withdraw consent to marketing, contact support@iwildcasino.best. Please describe your request clearly and provide enough information to help locate the relevant account or records. For security, iWild Casino may need to verify your identity before providing information, making changes or completing a deletion request. If a request cannot be completed in full, the reason may be explained where permitted.
Retention of information
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling, reporting and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This can include identity, payment, transaction, account and activity records. Information that is no longer required may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account
If you ask to close your account, access to account services may end or be restricted in accordance with the applicable terms. Closing an account does not automatically remove every record connected with it, because certain records may need to be retained for legal, security, fraud prevention, dispute or accounting purposes. Marketing preferences can be changed separately, and a request to close an account does not replace any outstanding privacy request.
Questions and complaints
If you have a question about this Privacy Policy, believe your information has been handled incorrectly, or want to raise a privacy concern, contact support@iwildcasino.best. Providing relevant details will help the support team review the issue. iWild Casino aims to consider privacy requests fairly and respond within a reasonable time, taking into account the nature and complexity of the request.
