Betting Rules

Before confirming a bet, check the selected game, stake, number of bets, potential return where shown, currency and any other information presented on the confirmation screen. A wager is generally treated as placed only after you submit it through the required process and the website records acceptance. A message that a bet has been requested does not necessarily mean that it has been accepted.

You are responsible for reviewing all details before confirming a wager. iWild Casino is not responsible for a selection made in error, an incorrect stake entered by you or a wager placed using your account credentials, unless applicable law requires otherwise. If the confirmation details do not match your intended bet, do not continue. Check your account activity or betting history before attempting to place the wager again.

When a bet may be refused or cancelled

A wager may be rejected, suspended, voided or cancelled where this is permitted by applicable law and the relevant terms. This may occur because of a technical issue, an interrupted connection, an incorrect price or game display, a duplicated transaction, a product being unavailable, a suspected breach of these rules, a payment problem, an account restriction or a requirement to protect the integrity of the service.

If a wager is not accepted, it should not be treated as a valid bet. If a bet is later found to have been accepted in error or affected by a material system fault, the outcome may be reviewed and the wager may be corrected or voided in accordance with the applicable rules. Where a wager is voided, the stake will generally be handled according to the relevant product terms and applicable law.

Betting limits and currency

Each game or betting product may display minimum or maximum stake amounts, transaction restrictions or other limits. These limits can vary by product, account, payment method, risk controls and applicable requirements. The limit shown at the time of placing a wager is the limit that should be relied upon for that transaction. iWild Casino may apply or change limits where permitted, and any available limit does not guarantee that a wager will be accepted.

Bets and account transactions are processed in the currency shown on the website or in your account. If your bank, card provider or payment service converts funds, that provider may apply its own exchange rate or charges. You should check the transaction amount and currency before confirming a deposit, wager or withdrawal.

Betting history

Your account history may show deposits, withdrawals, wagers, wins, losses, adjustments and other account activity. Keep your own records and review the history regularly. If you notice a transaction or result that you do not recognise, or believe that account information is inaccurate, raise the issue through the available support channel as soon as possible and provide enough information for the transaction to be identified.

You may be asked to complete identity, age, payment or source-of-funds checks before or after using the service. These checks help protect players, prevent fraud and support compliance with applicable requirements. Information supplied for verification must be accurate and must relate to you. If requested documents are not provided, are incomplete or cannot be verified, access to some account functions may be limited until the review is completed.

Deposits must be made using a payment method that you are authorised to use. A payment may be delayed, declined, reversed or subject to additional checks by the payment provider. You should not deposit funds for the purpose of meeting a wagering requirement unless you understand the relevant terms. Do not attempt to use payments to conceal the identity of the account holder or the origin of funds.

Withdrawals and account balances are subject to verification, payment processing procedures, applicable limits and the terms for the relevant transaction method. A request may need to be reviewed before it is completed. The website may require funds to be returned through an approved method or may request further information where necessary. Any displayed balance should not be treated as cash available for withdrawal until relevant checks have been completed.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only use money you can afford to lose. Consider setting personal time and spending limits, taking regular breaks and avoiding gambling when you are upset, tired or affected by alcohol or other substances. Never chase losses by increasing stakes or continuing for longer than planned.

• Only gamble when you are legally entitled to do so.
• Keep gambling separate from essential household spending.
• Do not borrow money to gamble or ask others to fund your play.
• Use available deposit, loss, time-out or self-exclusion tools where appropriate.
• Seek independent support if gambling is becoming difficult to control.
• If another person may be using your account, secure the account and stop play immediately.

Questions, complaints and disputes

If you have a question about a bet, result, account entry or payment, review the game rules and your betting history first. If the issue remains unresolved, use the support option made available on the website. Include the relevant account information, date, game, transaction reference where available and a clear description of the issue. Do not send passwords or complete payment card details in a support request.

Complaints are reviewed under the applicable complaints process and relevant terms. You should allow reasonable time for an investigation, particularly where identity checks, payment providers, technical records or third-party information are involved. Nothing in these betting rules limits any rights or protections that cannot lawfully be excluded under Australian law or other applicable law.

By continuing to use iWild Casino, you acknowledge that you have read these general betting rules and understand that individual games may contain additional conditions. If you do not understand a rule, do not place a wager until you have obtained clarification through the available website support channel.